Terms & Conditions - scroll down for our Privacy Policy

 

Legal Entity

Kitty Kenda Papergoods is a UK company (‘we’, ‘us’ or ‘our’) is the supplier of the products (‘Products’) available on kittykenda.com (‘our site’)

Acceptance of terms: By using www.kittykenda.com you agree to be bound by these terms and conditions.

These terms and conditions (together with the documents referred to in them) tell you the terms and conditions on which we supply any of the Products to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

Kitty Kenda Papergoods reserves the right to update its terms and conditions from time to time.

Pricing and Availability

All prices are stated in British pounds. Please note you are responsible for complying with local tax laws. Kitty Kenda Papergoods reserves the right to change Product prices and information without prior notice.

All Products are subject to availability. If a Product is temporarily out of stock please email us on info@kittykenda.com and we’ll notify you as soon as it’s back online. Alternatively keep checking the website.

Eligibility

By placing an order through www.kittykenda.com, you represent and warrant that:

(a) you are legally capable of entering into binding contracts;

(b) you are at least 18 years old;

(c) are the holder of a valid debit/credit card;

Payment

Kitty Kenda Papergoods uses PayPal to process payments. This secure merchant is independent and will never disclose your payment details to us.

We accept Credit/Debit Cards, Paypal & Klarna through our secure payment facility. Please read Klarnas T&Cs before using this facility. You can find them at https://www.klarna.com/uk/terms-and-conditions/

Your contract with us

After placing an order, you will receive an e-mail from Kitty Kenda acknowledging your payment. Please note this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail stating that the payment has been processed and that your Products have been dispatched (‘Dispatch Confirmation’). The contract between us (‘Contract’) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

Product information

Kitty Kenda Papergoods has made every endeavour to ensure photographs, dimensions and Product descriptions represent our Products as accurately as possible. In some instances there may be a slight variation in appearance and colours of the actual Products due to the production process, the lighting in which they were photographed or your computer’s monitor settings.

Shipping

Kitty Kenda Papergoods aims to deliver all mainland UK orders within 5 working days using Royal Mail’s postal service or a chosen courier. Some products, such as our prints and stationery sets, will not fit through a standard letterbox so it is likely that if you are not in to receive the items in person the chosen courier will leave a card explaining how to rearrange delivery. Sometimes due to unforeseen circumstances such as severe weather or during busy times like Christmas, deliveries may take a little longer. If you have not received your delivery within 14 working days, please contact us on info@kittkenda.com

Please note that any import duties and taxes are your responsibility.

Risk and Ownership

The Products will be at your risk from the time of delivery.

Legal ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. Legal ownership of the Products will immediately revert to us if we refund any such payment to you.

Our Refunds Policy

We really hope you love your Kitty Kenda products. If you are not entirely happy please notify us on info@kittykenda.com You must return your unwanted Products for a refund within 14 working days from the date of dispatch. The Products, including their original packaging, must be returned “as new” in a saleable condition. For all returns and refunds please obtain a proof of postage certificate from your Post Office as we cannot refund products damaged or lost in transit. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of the Products in full. Unfortunately we cannot cover the cost of return postage. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.

Damaged Products

Every Kitty Kenda Product is thoroughly checked before it’s posted but if, in the unlikely instance, you do receive faulty Products please contact Kitty Kenda on info@kittykenda.com within 48 hours from signing for receipt of your delivery letting us know whether you would like an exchange or a refund. We recommend you inspect your Products as soon as they arrive. It is important when returning Products that you obtain a proof of postage as we cannot refund items lost in transit. If you return a defective Product to us:

(a) and you have elected for a refund. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us; or

(b) and you have elected for an exchange. We will examine the returned Product and will notify you of your exchange via e-mail within a reasonable period of time. We will usually dispatch the exchange to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to an exchange.

We will refund the any reasonable costs you incur in returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.

Confidentiality

Personal information supplied to us is confidential and will never be made available to a third party. We use PayPal, Wix Payments or Klarna to process payments. This secure merchant is independent and will never disclose your payment details to us. 

Copyright

This website and its content is copyright of Kitty Kenda Papergoods – © Kitty Kenda 2022. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

– You may print or download for your personal and non-commercial use only

– You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Legal

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any Products, services or information available through this website meet your specific requirements. This website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Notices All notices given by you to us must be given to Kitty Kenda Papergoods at info@kittykenda.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Written Communications clause above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such email was sent to the specified e-mail address of the addressee.

Consumer Rights

As a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. To cancel a Contract, you must inform us by email. You must also arrange to have the Products delivered to us as soon as reasonably practicable “as new”, packaged in a saleable condition, at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This provision does not affect your statutory rights as a consumer.

Entire Agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Severability

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the nonexclusive jurisdiction of the courts of England and Wales.

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POST BY KITTY KENDA

Payments

• You agree not to hold us responsible for any banking charges incurred due to payments on your account.

• All prices that are displayed are inclusive of VAT.

• International postage charges are calculated in Checkout.

• Payments can be made by Visa, Visa Electron, Visa Debit, Visa Delta, Mastercard. Payment will be debited and cleared from your account immediately on order. For rolling customers the correct amount will be debited monthly to the date of order.

• We take reasonable care to make our site secure. All credit/debit transactions on this site are processed using Stripe, secure online payment gateways that encrypts your card details in secure host environments. If you are a registered Post by Katie Leamon user, we will not store your credit/debit card details on our systems.

• We reserve the right to suspend or cancel your subscription at any time, for any reason we see viable. You will be notified if this is the case and a refund will be provided for any gifts not sent that have been paid for.

• If your recurring payment skips and your account cancels and you wish to continue your subscriptions please be aware we might not be able to offer you your original price.

Postage

• You must sign up by the end of the month in order to receive the following month’s delivery (ie. January 31st is the sign up deadline in order to receive February’s POST box).

• We currently use royal mail to deliver the surprise presents to you. All presents are usually sent out in the first week of each month (unless stated otherwise). Delivery times on average are: UK 1-3 days

• You may not hold us responsible for any delays, outside our control, which relate to the delivery of surprise presents.

• It is the customer’s responsibility to report all lost presents within 14 days for UK subscribers; international customers vary.

• If you change address, you must contact us to ensure that no presents are sent out to the wrong delivery address. Please ensure that this is done in time to take effect before you move, as you will be liable for any post sent to the wrong address.

• We reserve the right to cancel your membership if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.

• Postage and packaging to UK addresses is included in the subscription price so no parcels are tracked or insured. All parcels will be sent out 1st class royal mail, however it is subject to the size and weight of the package. We reserve the right to send some packages as 2nd class without notifying you.

Returns and replacements

• All parcels returned to us (from either not being collected, incorrect delivery address or any other valid reason) can be re-sent to you. This will require an additional payment to cover the cost of second-time delivery.

• If you are genuinely unhappy with your surprise present, please get in touch within 14 days of receiving it. It must be returned to us in its original condition at your cost. We review every case individually.

• If a refund is requested, it will be immediate and will minus the cost of the initial post and packaging fee.

• Any faulty items must be returned to us before a replacement is sent out. If the fault is agreed, we will provide a replacement for the returned goods. We reserve the right to refuse refund on any product.

• All of our packages are wrapped with the utmost care and attention to give the product inside maximum protection so we can not be viable for any damage to the product in transit. However, each case is assessed individually. You might be eligible for a replacement gift should it not reach you in perfect condition.

Cancellation

For all refund and cancellation enquiries, please get in touch with us directly: info@kittykenda.com and we will get back to you as soon as possible.

• If you wish to cancel a fixed subscription contract before it expires, you must get in contact. Each situation will be assessed and dealt with individually.

Loyalty codes & competitions

• Any promotion code or offer provided on this site cannot be used in conjunction with any other promotion, past or present.

• Promotion codes have no cash alternative and must be redeemed by the date published, if provided.

• If you are a winner of a competition you must get in contact to provide a delivery address within one week to claim your prize, otherwise a new winner will be selected.

Privacy

• We collect personal information about you through your use on this website and our services. All information that we collect about you is subject to our privacy policy.

• please note that by supplying your/the recipient’s email address upon joining us you grant us permission to contact you via email regarding your account.

Copyright​

• The website and its content is copyright of Kitty Kenda. All rights reserved.

• All trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any licence or right to use, alter or remove such material.

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PRIVACY POLICY

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1. What do we do with your information?

When you visit and/or use our Platform or contact us, we may collect the following information:

• Personal Information that you choose to share with us when you register for an account, subscribe to emails, newsletters and alerts and which you provide to us when using our services, including information entered into our booking platform and included in your comments, reviews or survey responses. In the course of making a booking or submitting reviews, you might voluntarily provide us with sensitive personal data if relevant to the service that you are requesting or reviewing.

• Where you are utilising our online payment facility, we may store (via ourselves or our appointed payment processor) your credit and debit card details on a secure encrypted basis.

• If you choose to communicate with us (for example, through the Platform, email, telephone, SMS, or social media) we will record the fact that you have contacted us and may retain the content of your communication, together with your contact details and our responses.

• Information about your visits to and use of the Platform, such as information about the device and browser you are using, your IP address and location, your identifier for advertisers (IDFA), the date and time that you visited, the duration of your visit, the referral source and website navigation paths of your visit and your interactions on the Platform. Please see the cookies section of this Privacy Policy for further information on the purposes for which we collect and use this information.

It is important that all the Personal Information you give us when you register as a user or otherwise when you use the Platform is correct and accurate. This includes, by way of example only, ensuring that we have your correct contact (including email) details at all times.

If you plan to submit someone else’s Personal Information to us, for instance when making a booking on their behalf, you should only provide us with that third party’s details with their consent and after they have been given access to information about how we will use their details, including the purposes set out in this Privacy Policy.

Protecting your personal information

The transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Platform. Any transmission is at your own risk. Once we have received your Personal Information we will use strict procedures and security features in relation to that data.

Social Media and User Generated Content

Some of our Platforms allow users to submit their own content. Please remember that any content submitted to one of our Platforms can be viewed by the public, and you should be cautious about providing certain personal information e.g. financial information or address details via these Platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms, e.g. Facebook or Instagram. Please also refer to the respective privacy & cookie policies of the social media platforms you are using.

2. Consent?

How do we get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@kittykenda.com or unsubscribing from our mailing list.

3. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4.Website host

Our retail store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Wix data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.

Retail payment

If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Wix Terms of Service (https://en-gb.wix.com/tos/) or Privacy Policy (https://en-gb.wix.org/about/privacy/).

5. Wholesale Customers

For customers with a wholesale account we collect and store data from you that is vital to our business relationship. On opening an account with us you will provide us with contact information including address, email, phone numbers as well as account information including credit card and bank details.

Please be assured we take every step to keep this information safe and secure on our wholesale and accounting platforms; KashFlow and Handshake. They are both secure and trusted business providers, but we recommend you read over their third party privacy policies here.

https://www.handshake.com/legal/privacy_policy

https://www.kashflow.com/privacy-policy/

Please be aware you are able to access, amend or update your information at any time, and can do so by contacting wholesale@kittykenda.com or logging into your account. Should you close your account with us, we reserve the right to hold your contact details for up to five years from your last order.

6.. Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

PayPal Transactions

Please note that all PayPal transactions are subject to the PayPal Privacy Policy which can be found here: www.paypal.com/uk/webapps/mpp/ua/privacy-full. Please ensure that you are happy with the terms of the PayPal Privacy Policy if you wish to use PayPal to complete any transactions through the Platform.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

7. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

8. Cookies

By using the website you consent to the usage of data captured by the use of cookies. Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. If you wish to turn them off please adjust your browser settings.

We use Cookies to track visitors to our website, these details are in no way perusal or identifiable details and will never be shared. Our cookies are for the sole purpose of improving the performance of our website for you.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Wix to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

What can I do to change my Cookies preferences?

Please find below a number of ways in which you can manage your Cookie preferences online. Please also refer to the privacy & cookie policies of the relevant third party for more information.

• Most browsers and devices allow you to remove tracking technologies and/or block new tracking technologies being set. To turn off tracking technologies, look at the “help” menu on your browser, or visit your device settings. However, please note, that (a) this may not be effective for all tracking technologies and (b) switching off tracking technologies may restrict your use of the Sites and/or delay or affect the way in which they operate.

• AdChoices is a self-regulatory program that encourages online advertising platforms to include an advertising option icon on any ads or webpages where data is collected and used for behavioural advertising. Find out more here: www.youradchoices.com/control.

• Use your mobile device settings to configure your advertising preferences.

• Visit Your Online Choices here to opt out of various interest based advertising www.youronlinechoices.com/uk/.

• Hotjar: You may opt-out from having Hotjar collect your information at any time here: www.hotjar.com/legal/compliance/opt-out.

• Google Analytics: If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-Out Browser Add-On by following the instructions here: tools.google.com/dlpage/gaoptout. You may opt out of Google’s use of Cookies by visiting the Google advertising opt-out page here www.google.com/policies/technologies/ads/.

• Facebook Ads: You can control how Facebook uses data to show you ads by turning off ads which may be based on interests and / or your relationship with specific advertisers, in your ad preference settings. For further information, please visit the various Facebook pages which allow you to learn more about Facebook ads and Cookies and to update your settings:

• • www.facebook.com/policies/cookies/

  • www.facebook.com/about/ads

  • www.facebook.com/ads/preferences/edit/

Please note that where you have opted out of receiving our email marketing communications via the methods described above under the section “Withdrawing consent or otherwise objecting to direct marketing”, you may still see our non-targeted adverts whilst you are online, if your interests settings on Facebook are aligned to an audience segment (pre-defined by Facebook) which our business is also associated with. We do not control whether these ads are displayed to you.

• In the case of third parties not specified in this section, please consult their relevant privacy & cookies policy to find out more about adverts displayed to you whilst you are online and how you can opt-out.

9. Age of consent

By using this site, you represent that you are at least the age of majority in country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

10.Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Retention

We retain your Personal Information for as long as is required to fulfil the activities set out in this Privacy Policy, otherwise communicated to you or for as long as is permitted by applicable law.

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